FAQs

We are located on the second floor of the Anchorage building at 1555 Connecticut Ave NW Suite 200 West. The actual entrance is on Q Street. When you arrive at our building please press “Call” and “33” and someone will buzz you into Body Wellness. Please state who you are here to see. Enter the building and take the elevator or stairs to the second floor. As you exit the elevator take a right and enter through the door at the end of the hall. It will say Body Wellness on the door. Your therapist will meet you in the waiting area.

The cost of each 55-minute hour of treatment is $180. The cost for a 60-minute evaluation is $240.

Body Wellness is considered an out of network provider. While we do not accept insurance and payment is due at the time of service most of our patients rely on receiving insurance reimbursement. We bill usual and customary PT codes and will make sure patients receive the documentation necessary to receive the maximum reimbursement available. We advise our patients to contact their insurance companies to find out what their benefits are for out patient out of network physical therapy visits.

We know that the decision to utilize an out of network provider can be a difficult one. We have chosen this practice model as we feel it allows us to provide the best possible care to our clients without the limits that insurance places on the type and amount of care we can deliver. We also find that clients appreciate knowing upfront the cost of their treatment – there are no surprises as our fees are transparent. We also provide the appropriate paperwork so clients can seek reimbursement from their insurance company. The majority of our clients are reimbursed for our services, but the amounts may vary depending on your individual plan. If you have questions about this, we recommend you contact your insurance provider to clarify your out of network benefits.

No, not for traditional physical therapy services. If you need such services, Body Wellness can provide you with practitioners in the area who can accommodate you. However, if you are a Medicare beneficiary and would like to be seen for services NOT covered by Medicare ( i.e. – wellness or maintenance and prevention programs) we would be happy to work with you. Your treatment would be on a fee for service basis. If you’re not sure which service you should come in form, please contact us before you book and we can advise.

In the District of Columbia patients do not need an MD prescription to receive physical therapy treatment. As most of our patients file for insurance reimbursement we recommend that even if they are being treated in DC we have an MD referral on file in order to minimize insurance issues.

When you book you will receive an email from our scheduling system, Jane. Please fill out the forms and your personal information in your account. You can wear or bring comfortable clothing – similar to what you would wear for exercise.

We know that your time is valuable and we have no intention of wasting it. One of the benefits of having 55 minute appointments exclusively with your therapist is that you will often see results quickly. At your first visit, your therapist will develop a plan with you that works for both your goals for recovery as well as your schedule and lifestyle. We see the majority of our patients one time per week initially and taper down as they improve and become more independent with their program.

Our clinicians are acutely aware of their scope of practice and that some conditions cannot be treated by physical therapy alone. Our patients welcome our willingness to refer to outside providers when appropriate. Having both practiced in the DC area for a number of years, we have worked with hundreds of practitioners of various disciplines. Our various connections in the healthcare community and unique situation of being part of a collaborative practice allow us to refer our patients to the best outside providers available.

When you schedule an appointment with our practice, that time is reserved solely for you. When an appointment is missed without cancelling within a 24 hour time period the practitioner does not have the opportunity to offer that time to someone else in need of services. Missed appointments can also interfere with a client’s progress in treatment.

To ensure that we can best meet the needs of our clients, it is our policy that patients are responsible for all appointments that they have scheduled. Patients who choose not to attend, or those who call to cancel their appointments at the last minute are still responsible for these appointment times. The following policy therefore applies for cancellations:

• 24 hour / 1 business day notice is required to cancel each one hour appointment you have scheduled.
• Any late cancellations or missed appointments will be charged the full amount of the regular visit.

Fees for missed appointments and/or late cancellations are expected at or before the patient’s next scheduled appointment. Insurance does not cover these fees.

Clients can call to check if the therapist is running on time. If the therapist is late, the patient will not lose any treatment time. When the client is late for the session, the client incurs the loss of time and payment for the full session is expected.

Choosing our practice is choosing to work with physical therapists with over 40 years of combined experience in a relaxed and calm environment. We are never going to treat you like a number- even though two patients have a similar diagnosis, we know that they can present entirely differently and their goals and needs are theirs alone. All of our practitioners work with their clients to make them an active participant in their care.